Frequently Asked Questions

Q: How does the pricing model work?

A: For our bulk supply, the model works on a rack plus model. This involves the wholesale rack for a given province or region and the transportation margin (also known as bridging fee) to the members’ location. Wholesale rack by definition is the cost of fuel straight from the refineries, “rack” or pump, into a super B, and paid for by cash. All quoted prices include all applicable taxes. As all prices are tied to a posted rack price with a set margin, all prices are predictable and trackable to ensure that all contracts are being upheld from the supplier side.

Q: What is the tracking system for invoices, volume and pricing?

A: RMA Fuel gives members access to all account information and history through its proprietary software, and provides direct links into supplier systems as well.

Q: What are the potential savings?

A: This varies from member to member but as an average we are generally able to provide between two to six cents per litre discounts.

Q: What is the commission and why is it charged?

A: The commission is 1.2 to 1.325 cents per litre on gasoline or diesel products and 5 to 6 cents per litre on lubricants (depending on region). This commission is split between your member association and RMA Fuel to assist in the administration of programs, invoicing, card management, and tracking functions.

Q: How is delivery arranged?

A: Delivery is arranged through the local agent. It can be arranged through a call-out method (i.e. calling when fuel is required), or a standard delivery method (a routine visit). With very few exceptions, all delivery charges are included in the price of the fuel under this program.

Q: How does this program affect the local agent?

A: The program is designed to ensure that the local delivering agent still receives a commission despite the contract being held with a supplier’s head office. It is our aim to ensure that the local dealers maintain a source of revenue.

Q: What is the commitment to join this program?

A: There is no term commitment and no contract. Members are able to access any or all of our suppliers and are free to join and leave the program at any time. We feel that the strength of the services provided and pricing models are enough to maintain long-term relationships and therefore, we require no formal commitment.

Q: How would someone purchase Bulk and Lubricants through RMA Fuel?

A: This would entail a simple process listed below:

Members receive advanced price notification.
Members order product based on above information.
Supplier delivers product and leaves delivery ticket.
Supplier invoices RMA Fuel. Invoice is checked against contracted prices.
RMA Fuel invoices members.
Members pay their respective Provincial Associaiton.
Association pays supplier.

Q: How would someone purchase Cardlock/Retail purchases through RMA Fuel?